Website Care & Maintenance
Once your website is built and live, it’s important to keep it maintained and in good shape. This ensures it stays secure, backed-up and optimised, and helps improve performance in Google rankings.
Our website care packages give you peace-of-mind that your website is continuously performing well, up-to-date, and is benefiting from the latest improvements in technology and design.
Website Care packages are entirely optional, and can be cancelled at any time. Already got a website? Get in contact today for a chat about our existing-site maintenance packages.
We offer two packages – Standard and Premium. Both offer peace-of-mind through inclusive security updates, backups and health-checks – with our Premium package offering 3 hours per month of content updating (i.e. new pages, articles, or images).
If you’re looking for something a little more bespoke, get in contact for a chat.
Frequently Asked Questions
When is support available?
Our website care packages provide 24/7 uptime monitoring – with in-built tools to automatically notify us of problems. Urgent issues (i.e. website unavailability or security breaches) are handled by our out-of-hours team. Other requests (i.e. new pages or content editing) are handled by our team Monday-Saturday 8am – 5pm.
How do I report an issue, or make a chance?
Either call our team on 01422 646465, or e-mail us at [email protected] We’ll usually reply within a few minutes to confirm receipt, and provide an estimated completion time.
Why are website updates important?
Updates ensure your website is secure and insulated from the latest security breaches. Running an outdated version of Wordpress makes your site vulnerable to hacking – and can adversely affect your Google rankings.
How often are sites backed-up, and where are they backed up to?
Sites are backed up on a weekly basis to our UK-based servers – and protected with 256-bit encryption.